We tend not to worry much about our garage door until something goes wrong. However, it’s easy to ensure that your garage door works properly by performing a visual inspection every two months and a bit of preventative maintenance by lubricating the moving parts at least twice per year.

Here’s a list of the four most common garage door problems. You will be able to identify the source of the problem and either correct it yourself or contact a garage door specialist to make the necessary repairs.

Garage door opens or closes with a thud

These are some of the most common possible causes:

On the vast majority of garage doors, the torsion spring located above the door, which serves as a counterweight, may be broken or the springs have exceeded their lifespan. If you have an extension spring system, in which the springs are located above the horizontal rails, one of the two springs may be broken.

A few other possible causes are that one of the steel lifting cables is broken or on the verge of breaking, also the rollers or bearings may be worn or need lubrication. There may also be a problem with the track or panels.


Perform a visual check.

If a spring is found to be broken, stop using your garage door immediately and call a garage door professional. If no visible problems are found call a professional that can diagnose the problem and offer you a free estimate.

The garage door has come off the hinges

Most of the time, this situation is due to one of the horizontal tracks falling out of alignment, the metal bracket at the end of the track coming loose or the bolts holding the bracket in place coming unscrewed.


If the door has fallen, don’t do anything, the door is under a tremendous amount of pressure and could be dangerous.  Call a qualified garage door expert immediately!

A "hung" garage door can be a dangerous situation.
A “hung” garage door can be a dangerous situation.

If the rollers are still in the tracks, close the door gently and firmly tighten the bolts holding the hinges or bracket in place. Be sure to make sure that the door is properly aligned by making sure the distance between the horizontal tracks is the same as the distance between the vertical tracks and that everything is parallel.

If you are not confident in your ability to make the repairs call a garage door professional.

The garage door will not open sometimes… and sometimes it does…

There are two likely situations: Either the battery in your garage door opener remote is dying or your garage door opener’s logic board may need replacing.


In the first case, simply changing the battery in your remote is a common fix.  While you’re at it, now is a great time to change the batteries in your other opener remotes and in your exterior keypad, as well.

If changing your batteries does not work, does the problem also happen when using the wall control button? If it happens then also, it is time to call a qualified expert to diagnose and repair your opener.

The garage door goes down part way when closing, then goes back up

In most cases, the safety sensors placed on each side of the door are probably misaligned. There is an infrared beam of light that travels across the door frame. If the beam is cut off, the door interprets this as someone or something in the way, stops closing, and goes back up as a safety measure.

Another issue is the sensitivity of the opener motor is off. This is a safety issue to protect you, your loved ones and your door.


Ensure the sensors eyes are aligned with one another. There’s an invisible beam of light that travels across the door frame. If the beam is cut off, the door interprets this as someone or something in the way.

In the case of motor sensitivity, if so equipped, you can turn it down a little by turning the button no more than a quarter-turn to the left. Check it by opening and closing the door with the remote.  To make sure that everything is correctly adjusted, you need to position a  2 x 4 piece of wood flat on the threshold of the door. When the door hits the wood, the door opener should reverse its course, lifting the door back up. If it does not reverse, adjustments need to be made or call a professional.

Of course, this is just a small list of the most common garage door problems we encounter every day. If we haven’t mentioned one of the problems you are encountering, please call us at (480) 548-0807 and we would be happy to help you diagnose your issue or provide you a free in home inspection and estimate.